Cross-Cultural Competence: Leveraging Diversity in Your Organization
Changing demographics have dramatically transformed the face of our country in the last 10 years as they did since the turn of the century. Incumbent to our role as influencers in the communities we serve is the need to increase our cultural competence that brings awareness to our biases and assumptions. Applied further, cultural competence develops a set of congruent skills, behaviors, knowledge and attitudes that enable professionals to build upon varying cultural and community norms in order to understand how each person’s differences make them unique.
In this interactive session, you will gain insight into your own cultural knowledge and experience how they play out in varying interactions. Drawing from Advocate Health Care’s cultural competence approach, you will learn its application to the healthcare provider workplace and in the delivery of care to patients.
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Deb Desmond’s career is split between two industries, which began in petroleum and evolved into healthcare. Earning a Bachelor’s in Business and Industrial Organizational Psychology at North Central College, she started at Mobil Oil and worked in operations and in real estate within 3 major U.S. markets.
She subsequently moved into executive search, first in petroleum and later in Hospital Administration/Medical Specialty Societies. Deb gained a Masters in Human Resources at Loyola University Chicago and her certification as an Executive Coach from the Behavioral Coaching Institute. In her successful coaching practice, she worked with executives to help them get unstuck and move forward by realizing their true selves.
Deb began her healthcare career at LifeSource in Workforce Development, which led to a move into Leadership Development at Advocate Christ Medical Center/Advocate Children’s Hospital. She moved into the Learning Institutes as an Organizational Learning Consultant managing the services lines of: Coaching and Diversity. Deb recently joined Blue Cross Blue Shield of IL, in Talent Management.
To manage her ever-expanding workload, Deb relies on her strengths of taking the strategic view, asking good coaching questions, managing complex projects and possessing a great sense of humor.
